At My Carib-Baby, we are committed to delivering fresh, high-quality food to our customers in a timely and reliable manner. To ensure a seamless experience for all, we have established the following fresh food delivery policy:

1. Delivery Areas and Times:

• We currently deliver in Forest Hill and surrounding areas during our operating hours of 11:00 a.m.to 7:00 p.m.
• Delivery times may vary based on location and demand but generally fall within the above time frame.

2. Ordering and Payment:

• Customers can place orders through our website or mobile app.
• Payment must be made at the time of ordering. We accept most credit / debit cards.

3. Freshness Guarantee:

• Ingredients are sourced from trusted suppliers to ensure freshness and quality.
• All food items are prepared on the day of delivery to maintain their freshness and flavour.

4. Packaging:

• Our packaging is designed to preserve the freshness and integrity of the food.
• We use eco-friendly containers and packaging materials whenever possible to minimize our environmental impact.

5. Delivery Process:

• Customers will receive a confirmation email or SMS once their order is placed.
• Our delivery team will strive to deliver orders within the specified time frame.
• In the event of any delays or issues, customers will be promptly notified.

6. Order Issues and Resolutions:

• If customers are dissatisfied with their order due to quality issues or incorrect items, they must contact us within 24 hours of delivery.
• We will investigate the issue and provide a suitable solution, which may include a refund or replacement.

7. Customer Support:

• Our customer support team is available daily during office hours (9:00 am to 5:00 pm) to assist with any inquiries, concerns, or feedback regarding our fresh food delivery service.
• Customers can reach us via email at hello@mycarib-baby.co.uk.

8. Policy Updates:

• We reserve the right to update or modify this fresh food delivery policy at any time. Any changes will be communicated to customers via our website, mobile app, or other appropriate channels.

By adhering to these guidelines, we aim to provide a convenient and enjoyable fresh food delivery experience for all our valued customers.