This policy sets out the returns policy for items purchased online through My Carib-Baby.

Kindly note: While we understand plans can change, cancellation fees may applies to all orders and deposits to cover administrative and preparation costs.

1. Deposits on orders: If you choose to cancel your order deposit, a 20% cancellation fee may be deducted from the refunded amount.

2. Cancellations inside the 3 day window: A 35% cancellation fee may apply if the order has not yet been prepared.

3. Orders already in preparation: If preparation has started, 75% of the order value may be charged.

4. Orders already prepared: A 100% cancellation fee may apply to all orders that have been prepared and are ready for despatch.

5. For customized food orders, such as personalized meals or special dietary requests, changes or cancellations may be limited once the order preparation process has begun.

6. We will make every effort to accommodate your requests, but we cannot guarantee modifications or cancellations for customized orders once they are in progress.

7. For refunds, please allow 3-5 business days for the refund to reflect in your account. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank, as some banks or card companies take a number of days to credit your account.

8. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for.)

9. Failure to adhere to the specified time frames or procedures outlined in this policy may result in the inability to modify or cancel your food order, and you may be responsible for the full cost of the order.

10. By placing a food order with My Carib-Baby, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this policy regarding changes of mind on food orders. If you have any questions or require further clarification, please do not hesitate to email : hello@mycarib-baby.co.uk.